Contact Our Support Specialists
Our support team is ready to help with questions, account-related issues, technical concerns or general feedback. If you need help with ID checks, deposit limits, withdrawals or reporting a fault, we’ll assist quickly and professionally. Contact us by email, telephone or live chat and we will guide you through any account or payment enquiry, including safer-gambling tools and self-exclusion where appropriate.
| Department | Contact |
|---|---|
| Customer support | [email protected] (email & live chat for account and technical help; response usually within a few minutes on chat) |
| General enquiries | [email protected] (for general questions, promotions and site info; see our FAQ centre for quick answers) |
| Affiliate enquiries | [email protected] (partner programme, marketing and payments) |
| Phone | +44 20 7946 0283 (available for account queries and verification) |
| Working hours | Mon-Fri, 09:00-18:00; live chat 24/7 |
Email Assistance
Email is our preferred contact method for detailed requests, account issues or any matter requiring explanations or documents. Please send your enquiry to [email protected] with a clear subject line and include up-to-date contact details, your account ID and copies of any relevant documents where applicable. Complete information helps us respond faster and avoids unnecessary delays.
Send Us a Message
Response Time
Our support team aims to respond quickly. Most enquiries are answered within one business day. Simple account or payment questions are usually resolved promptly, while more complex cases, such as enhanced verification or dispute investigations, may take longer depending on their nature. We will keep you updated at every step and escalate urgent issues where necessary.
Feedback
Help us improve Glossy Bingo by sharing your feedback, suggestions or ideas. Whether it’s a feature request, a bug report or a thought on promotions, we read every message and use comments to improve the site and user experience. Send your notes via the contact form or support chat and we’ll carefully review them to make Glossy Bingo better for everyone.