User Privacy Policy
This Privacy Policy explains how we collect, use and protect your personal information when you register, play or otherwise interact with Glossy Bingo. We take your privacy seriously and aim to be clear about the types of data we hold, how we use it and the choices available to you.
Types of data we collect
Personal data
When you create an account we collect information such as your name, date of birth, home address, email address and phone number. We also collect identity documents where required to verify age and identity.
Technical data
We collect device and connection data including IP address, browser type, device identifiers, operating system and activity logs. This information helps us deliver the service and maintain security.
Transactional data
We record payments, deposits, withdrawals, bets and game activity. Payment card details are not stored by us directly when processed by third-party payment providers.
How we use your information
We use your data to operate your account, process payments, verify identity, prevent fraud, provide customer support and to meet our legal obligations. With your consent we may also send marketing communications about promotions and products - you can opt out at any time.
Data protection and storage
We protect personal data using appropriate technical and organisational measures such as encryption, access controls and secure hosting. We limit access to data to staff and authorised service providers who need it to perform their duties. Personal information is retained only for as long as necessary for the reasons it was collected or to comply with legal and regulatory obligations.
Cookies and tracking technologies
We use cookies and similar technologies to remember your preferences, enable core site functionality, and measure performance. This includes session cookies, persistent cookies and analytics cookies. You can manage cookie preferences through your browser settings or via the cookie controls on our site.
Your rights
You have rights in relation to your personal data, including the right to access, correct or delete information, to restrict or object to processing and to withdraw consent for marketing. Where applicable you may also request data portability. To exercise your rights contact us using the details below.
Access, correction and deletion
If you wish to view, correct or delete your personal information please contact [email protected]. For deletion requests we may need to verify your identity before taking action. We will respond to requests promptly and explain any limitations that apply.
Information sharing and third parties
We share information with payment processors, identity-verification and fraud-prevention providers, customer support platforms and other service providers that help deliver our service. We may also disclose information where required by law or to protect our rights. Third parties are required to handle data in accordance with this policy and applicable data protection standards.
Privacy policy updates
We may update this policy from time to time to reflect operational or legal changes. Any material changes will be communicated via your account or on the site. For privacy enquiries you can contact [email protected] or [email protected].