Terms and Conditions
These Terms and Conditions set out the rules for using Glossy Bingo. They explain the relationship between you and us, how accounts should be used, and the key operational rules that apply when you play, deposit, claim promotions and request withdrawals. By registering or using the site you agree to these terms and any updates we publish.
Account responsibilities
You are responsible for keeping your account details accurate and secure. Only one account is permitted per person, household or device unless we expressly allow otherwise. Do not share login details. We may suspend or close accounts where we suspect fraud, bonus abuse, money‑laundering, multiple accounts or other breaches of these terms. You must notify us immediately if you believe your account has been accessed without authorisation.
Eligibility requirements
To register and play you must be at least 18 years old and located in a jurisdiction where Glossy Bingo is permitted to offer services. We will carry out identity, age and address verification checks and may ask for documents such as photographic ID or proof of address before allowing play or processing withdrawals. If you cannot complete verification your account may be restricted until checks are complete.
Acceptable platform use
Use the platform only for lawful purposes. You must not attempt to manipulate games, use bots, exploit software errors, or otherwise interfere with normal operation. Abusive behaviour towards staff or other players, spamming chat or using offensive language in public areas may result in chat bans, account restrictions or closure. If you identify a technical fault do not attempt to exploit it and contact support.
General bonus and promotion rules
Promotions are subject to separate promotional terms which form part of these Terms and Conditions. Bonuses and free spins are typically credited to a bonus balance and cannot be withdrawn until wagering requirements are met. Only qualifying deposits and games count towards wagering and some games may be excluded or weighted. Abuse of promotions may lead to bonus removal and account action. Specific wagering rates, max bet limits and time limits vary by promotion and will be stated in the offer terms.
Deposits and withdrawals
We accept a range of payment methods in GBP. Minimum and maximum deposit and withdrawal amounts depend on the chosen method and may change from time to time. Withdrawals are subject to verification and fraud checks; we may ask for additional documents before releasing funds. We process withdrawals in line with our internal procedures and the timelines set by payment providers. If a withdrawal is unusually large or raises affordability questions, we may suspend the request pending further checks.
Dispute resolution
If you have a complaint please contact our customer support team in the first instance. We aim to resolve issues promptly. If we cannot reach a resolution you may escalate the matter using the formal complaints procedure published on site. Where applicable you may have access to independent dispute resolution services in your jurisdiction; details are available on request.
Updates to terms and conditions
We may update these terms from time to time to reflect changes in law, regulation or our services. Material changes will be notified to you by email or on the site. Continued use of your account after notice of changes constitutes acceptance. If you do not accept updated terms you should close your account and stop using the service.
For help or to raise a concern contact [email protected].